How can we help you?
Find answers to your questions and get the support you need for your travel journey
Search for answers
Getting Started
Learn the basics of using Trvalon to find travel companions
Safety & Security
Your safety is our priority. Learn about our security measures
Making Connections
Tips for connecting with the right travel companions
Messaging & Chat
How to communicate effectively with other users
Profile & Account
Manage your profile and account settings
Frequently Asked Questions
Quick answers to common questions
How do I verify my profile?
To verify your profile, go to your account settings and upload a clear photo of your government-issued ID. Our verification team will review it within 24-48 hours. Verified profiles get better visibility and higher trust scores.
Is Trvalon free to use?
Yes! Creating a profile and basic searching is completely free. We offer premium features like advanced filters, priority messaging, and enhanced profile visibility for subscribers.
How do I report inappropriate behavior?
You can report any user by clicking the three dots on their profile and selecting "Report User." We take all reports seriously and investigate them promptly. You can also block users directly from their profile.
Can I change my travel plans after posting?
Yes, you can edit your trip details anytime from your dashboard. However, if you've already connected with other travelers, we recommend communicating any changes to them directly through our messaging system.
What information is visible to other users?
Other users can see your name, profile photo, age, languages spoken, travel plans, and any reviews from previous companions. Your contact information and exact location are never shared publicly.
How does the review system work?
After completing a trip or room sharing arrangement, both parties can leave reviews for each other. Reviews include ratings for safety, punctuality, and friendliness. All reviews are moderated before being published.
Still need help?
Our support team is here to assist you