Frequently Asked Questions
Find answers to common questions
General Questions
What is Trvalon?
Trvalon is a platform that connects travelers and students worldwide. Whether you're looking for a travel buddy or a roommate at university, Trvalon helps you find compatible companions.
Is Trvalon free to use?
Yes, Trvalon is free to download and use. Some premium features may be available for purchase.
How do I download the app?
Download Trvalon from the App Store or Google Play.
Account & Profile
How do I create an account?
Download the app and sign up using your email address or social media account. You'll need to verify your email to complete registration.
What is profile verification?
Profile verification confirms your identity and adds a verification badge to your profile, helping build trust with other users.
Can I delete my account?
Yes, you can delete your account at any time through the app settings. This will permanently remove your profile and data.
How do I update my profile?
Go to your profile settings in the app to update your information, photos, and preferences at any time.
Finding Travel Buddies
How do I find a travel buddy?
Use the search filters to find travelers by destination, dates, and preferences. Browse available trips or create your own trip listing.
How do I create a trip listing?
Use the "Plan Trip" feature to create a listing with your destination, dates, and preferences. Other travelers can then find and contact you.
Is it safe to travel with strangers?
We provide safety features like verification, reviews, and reporting. However, always meet in public places first, verify identities, and trust your instincts.
How do I message someone?
Click on a profile or trip listing, then use the "Message" button to start a conversation through our secure messaging system.
Finding Roommates
How do I find a roommate?
Search by country, state, university, and move-in date. You can filter by preferences like gender, budget, and lifestyle.
What's the difference between "Find Room" and "Post Room"?
"Find Room" means you're looking for a place to stay. "Post Room" means you have a room available and are looking for a roommate.
How do I verify a potential roommate?
Check their profile verification badge, read reviews from others, have a video call, and ask for references before committing.
Can I search by university?
Yes! You can search specifically for roommates at your university or filter by university name in the search options.
Safety & Security
How do I report a problem?
Use the report feature in the app or contact support@trvalon.com. In emergencies, contact local authorities immediately.
What should I do if someone asks for money?
Never send money to other users. This is likely a scam. Report the user immediately and block them.
How does Trvalon protect my privacy?
We use secure messaging, privacy controls, and never sell your personal information. See our Privacy Policy for details.
What safety features are available?
We offer email verification, profile verification, user reviews, reporting system, secure messaging, and privacy controls.
Still Have Questions?
Can't find what you're looking for? Contact our support team